SAFEGUARDING

At Mount Vernon Terrace, the safety and well-being of our residents are at the heart of everything we do. We are dedicated to creating a safe, respectful, and supportive environment, where every individual feels secure and valued. Safeguarding is a core part of our approach to care, and we are committed to protecting our residents from harm, abuse, and neglect.

How We Safeguard Our Residents

We have a trained team who understand the importance of safeguarding and know how to respond to any concerns. Key aspects of our safeguarding approach include:

  • Training: Our staff receive regular safeguarding training to recognize signs of abuse, neglect, and exploitation and to respond effectively.
  • Policies and Procedures: We follow strict safeguarding policies and procedures aligned with the Care Quality Commission (CQC) and local council standards.
  • Open Communication: We encourage residents and families to communicate openly with us. We’re here to listen and support.
  • Reporting Mechanisms: Our staff know how to report any concerns, following clear guidelines to ensure issues are addressed quickly and professionally.

Types of Safeguarding Concerns We Address

We safeguard against various forms of harm, including:

  • Physical abuse
  • Psychological abuse
  • Financial or material
  • Neglect and acts or omission
  • Discriminatory abuse

How to Raise a Concern

If you have any concerns about the safety or well-being of yourself, a loved one, or another resident, we encourage you to speak up. You can raise a safeguarding concern in the following ways:

  1. Speak to a Member of Staff: Our team is trained to handle safeguarding concerns sensitively and professionally. Please feel free to talk to any staff member if you have concerns.

  2. Contact Mount Vernon Terrace:

    • Phone: 0115 978 4345
    • Email: info@mountvernoncare.co.uk

  3. Report Concerns to External Bodies:

    • Care Quality Commission (CQC): For information on how to report a concern to the CQC, please visit their website.
    • Local Council: Visit the Nottingham City Council Adult Safeguarding page for contact details and referral options.
  4. If any form of abuse is putting your own or someone else’s immediate safety at risk, please call 999 straight away.

Confidentiality and Privacy

All concerns raised are handled with the utmost respect, confidentiality, and professionalism. Your privacy is important to us, and any information shared will be treated securely and responsibly.

Our Commitment to Improvement

Mount Vernon Terrace is committed to continuously improving our safeguarding practices. We regularly review our policies and training to ensure we meet the highest standards of care, safety, and respect.

If you have any questions about our safeguarding practices, please reach out to our team. We’re here to provide support and reassurance.