PRIVACY POLICY

At Mount Vernon Terrace, we understand the importance of protecting your personal information and take our responsibilities in this regard very seriously. This Privacy Policy outlines how we collect, use, and protect your personal information.

Collection of Personal Information:

We collect personal information about you when you interact with us, for example, when you:

  • Visit our website
  • Make an enquiry about our services
  • Provide feedback or make a complaint
  • Provide information about a resident or potential resident

The personal information we collect may include:

  • Your name
  • Your contact details, such as your address, telephone number, and email address
  • Information about your relationship to a resident or potential resident, such as next of kin
  • Other information you choose to provide to us

Use of Personal Information:

We use your personal information to:

  • Respond to your enquiries and provide you with information about our services
  • Provide care and support to residents and potential residents
  • Improve our services and the information we provide
  • Administer our website and ensure that it is running effectively
  • Comply with legal and regulatory requirements

Protection of Personal Information:

We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes implementing appropriate technical and organizational measures, such as encryption and access controls.

Disclosure of Personal Information:

We may disclose your personal information to third parties where it is necessary for us to do so to provide our services, such as to healthcare professionals, suppliers, and regulators.

We may also disclose your personal information to third parties if we are required to do so by law or if we believe it is necessary to protect our rights or the rights of others.

Retention of Personal Information:

We will retain your personal information for as long as is necessary to provide our services and to comply with legal and regulatory requirements.

Access to Personal Information:

You have the right to request access to the personal information we hold about you. You can make this request by contacting us using the contact information below.

Updates to Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our business or to comply with legal and regulatory requirements. We will notify you of any changes by posting the updated Privacy Policy on our website.

Contact Us:

If you have any questions or concerns about our Privacy Policy, please contact us at info@mountvernoncare.co.uk.

Mount Vernon Terrace